Terms of Service
Purchasing and Delivery of Wine and/or Spirits (Conditions of Sale)
Your acceptance of these Conditions of Sale will be acknowledged by the creation of an online account at vintology.com, Vintology Wine & Spirits, for all orders placed on our website, each time you place an order. By accepting these Retail Conditions of Sale, you are accepting them for the duration of your buying relationship with Vintology Wine & Spirits. These Conditions of Sale will also apply to any retail purchases you make over the phone or through email should you choose to. We will notify you of changes to our Conditions of Sale as they may occur in the future. We appreciate your business and thank you for taking time to read and understand this document.
By placing an order for wine and/or spirits, the Buyer warrants that they are at least 21 years of age, and that the recipient of any delivery of the wine and/or spirits will be at least 21 years of age.
Except for orders described in the next paragraph, title to and ownership of wine and/or spirits passes from Vintology Wine & Spirits (Seller) to Buyer in New York, and Buyer takes all responsibility for the product being transported from the state of sale to the buyer’s selected destination. Buyer may pick up the product at Seller’s location or make independent delivery arrangements. Sales tax will be applied based on the Seller’s location. Seller makes no representation as to the legal rights of anyone to deliver or import any alcoholic beverages or other goods into any state. Buyer warrants he or she is solely responsible for the transport of the purchased products and for determining the legality and the tax/duty consequences of bringing the products to the buyer’s chosen destination. All taxes, duties, and/or tariffs imposed at the time of delivery are the sole responsibility of the Buyer and must be remitted prior to the release of the wines and/or spirits.
We urge you to investigate the laws in your state regarding this subject before shipping or arranging to ship any wine and/or spirits purchased from us.
Buyer will be assessed a 10% return/restocking fee should any order be returned to Vintology Wine & Spirits due to but not limited to the following: no person at least 21 years of age at the address; the address provided is not valid; the shipment is refused by the recipient.
If Vintology Wine & Spirits, for any reason, is unable to fulfill its obligations to the Buyer, Vintology Wine & Spirits sole obligation and the Buyer's sole recourse shall be a refund of the purchase price.
Vintology Wine & Spirits makes no warranty, expressed or implied, about the wine and/or spirits being sold except that Vintology Wine & Spirits is conveying clear title to the wine and, to Vintology Wine & Spirits knowledge, the wine and/or spirits is what its label describes it to be. Specifically, because wine and/or spirits by its nature is subject to change in the bottle over time, Vintology Wine & Spirits makes no warranty or guaranty of the quality or drinkability of any wine and/or spitits sold.
THE WARRANTIES SPECIFIED IN THIS CONTRACT ARE IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
This contract is entered into in New York and shall be enforceable there under the laws of that State.
Vintology Wine & Spirits prices are good while supplies last. Discount and/or promotions cannot be applied to previous purchases, futures or gift orders. Vintology Wine & Spirits reserves the right to correct errors on pricing and to limit quantities ordered. Prices subject to change without notice. Vintology Wine & Spirits is not responsible for typographical errors.
All orders are subject to confirmation by Vintology Wine & Spirits. Order processing time is contingent upon payment authorization and does not include weekends or holidays. Please allow up to 48 hours for our delivery team to coordinate your order upon completion of payment.
By submitting your order for confirmation, you hereby represent to Vintology Wine & Spirits that you understand these terms and conditions and agree to abide by them in connection with this transaction. The placing and accepting of an order shall form a contract on these terms, conditional upon confirmation of the order by Vintology Wine & Spirits, which may be evidenced by the delivery of an invoice.
Payment is due upon order confirmation. Payment may be made by cash, credit card, check, or wire transfer. When paying by check please allow five business days for processing. Vintology Wine & Spirits will not transfer title to any goods until full payment is received. By providing your credit card number, you authorize Vintology Wine & Spirits to charge your credit card for the costs associated with your wine and/or spirits purchase as described in these Terms and Conditions (for example, for purchase price, tax, redelivery, other fees/charges). A Vintology Wine & Spirits charge will appear on your statement immediately following placement of your order. By authorizing Vintology Wine & Spirits to charge your credit card, you acknowledge and agree to be financially responsible for any and all charges incurred in connection with your transaction.
All qualifying orders receive Complementary Delivery in Scarsdale, New York.
We offer free same-day delivery on orders over $75 (pre-tax), Monday through Friday.(Under minimum, a $15 surcharge is applied)
New York State
Fedex ground shipping on orders to a singular address in New York State; delivery charges will apply. Shipping time is 1 to 2 days, once the package is processed. Please allow up to 48 hours for our delivery team to coordinate your order upon completion of payment.
Express delivery is also available, at an additional charge. Please call 914.723-2040 to arrange.
Outside of New York State
As noted in the Conditions of Sale, compliance with state and local regulations outside of New York regarding the transportation of alcohol are the responsibility of the Buyer. Vintology.com permits all orders to be submitted via checkout. Upon review of your order our customer service team may contact you to discuss possible applicable delivery options.
Weather Alerts - Extreme Weather
If you opt to have your product shipped during extreme weather, Vintology Wine & Spirits will not be held responsible.
If you opt to have your product held for a later ship date, please see our policies below on holding your order.
Orders Held for Later Ship Date
At the company’s discretion, Vintology Wine & Spirits may hold orders for a later ship date. All in-stock orders are processed immediately with the understanding that the order is to be delivered unless arrangements are made in advance to schedule a later ship date. In addition, Vintology Wine & Spirits may choose to hold delivery of an order due to weather conditions that may adversely affect the wine.
Arrival of Pre-Arrival/Futures Orders
Orders that were placed for pre-arrival wines/futures will automatically be set aside in our warehouse upon delivery. A notification will be sent to the email address on file regarding wine and/or spirits arrival and to coordinate delivery. At this time, the order will be considered an order held for a later ship date and the above terms apply.
Wines and/or spirits being shipped on Buyer’s or agents of Buyer’s accounts will only be covered by Vintology Wine & Spirits insurance policy until they leave the Vintology Wine & Spirits warehouse/store, not while in transit. Due to the fragile nature of vintage wine, Vintology Wine & Spirits strongly recommends that Buyers arrange for collection from Vintology Wine & Spirits.
Wines and/or spirits must be inspected by the Buyer upon receipt and any loss or breakage must be noted in writing on the delivery documents at the time of delivery. If Vintology Wine & Spirits is not notified of any breakage or loss claims within 24 hours of delivery, the claim will not be honored. If the Buyer or an agent of the Buyer will not be able to receive and inspect the shipment upon delivery, the shipment should be scheduled for another date. If the loss or breakage is not noted on the delivery documents and if Vintology Wine & spirits is not notified of a claim of loss or breakage within 24 hours of delivery, the claim will not be honored.
Shipping of Non-Wine Items
Fedex ground shipping on all non-wine merchandise, including accessories, glassware, books, etc. Mandatory 2% insurance on all glass shipments.
Our web site is monitored Monday through Friday from 10 a.m. to 5 p.m. EST. It takes approximately up to 24-48 hours to process your order, and then it is usually shipped out within 1 to 2 business days after processing. If you have a need for delivery by a certain date or need rush service, please be sure to contact us at 914.723.2040 We will make every effort to accommodate you.
To the best of our knowledge, all wines sold by Vintology Wine & Spirits were properly stored before being delivered to our temperature controlled cellar. However, buyers of older and more fragile wines must make proper allowances for natural variations of ullage and general condition. Wines less than 10 years of age can be assumed to be in generally excellent condition unless otherwise indicated. Every bottle has been carefully inspected by our experts and described as accurately as possible at the time the wines were added to our retail inventory. As is tradition in the wine trade, all bottles 10 years or older are purchased at the buyer's risk. As outlined below, cancellations, exchanges and/or returns are solely at the discretion of Vintology Wine & Spirits.
Pre-Arrival Items and/or Futures
Unless otherwise noted, all items sold on Vintology.com are in-stock and available for immediate delivery. Items that are not in-stock, including Bordeaux Futures, are noted as Pre-Arrival on our website.
While we guarantee the delivery of pre-arrival wines and/or spirits, there are numerous factors in the arrival date of these items to our warehouse. Vintology Wine & Spirits does its best to estimate the expected arrival times of your wine and/or spirits, but cannot guarantee specific arrival dates. Please keep in mind, delays can arise unexpectedly and that proper storage and transport are paramount to ensuring the quality of our wines. If at any time you feel you need to cancel your pre-arrival order, you may do so. We will refund you the original purchase price less a 10% cancellation fee.
Cancellation, Exchange & Return Policies
Vintology Wine Spirits, in its own discretion, reserves the right, for whatever reason, to refuse to cancel an order or to accept a return or exchange of items.
Vintology Wine & Spirits does not offer refunds or exchanges on any order delivered internationally; nor does Vintology Wine & Spirits refund or replace any wines over 10 years of age.
Vintology Wine & Spirits strongly believes that proper storage is crucial to maintain the quality of wine and/or spirits; and realizes that it is not able to control how wine and/or spirits are stored after it leaves our store/warehouse. Therefore, returns and/or exchanges are at the discretion of Vintology Wine & Spirits and are subject to product inspection.
Cancelled orders are orders that that have not yet been delivered but finalized charges have been issued. When cancelling an order a restocking fee of 10% will be assessed at the time of the issuance of a credit. Specially ordered product cannot be cancelled once payment authorization has been obtained. All cancellations are at the discretion of Vintology Wine & Spirits.
Exchanges may only occur within the store. Exchanged purchases are only accepted within 10 days of the purchase date and must have a sales receipt or valid packing slip. Specially order products and wine and/or spirits over 10 years of age cannot be exchanged. All Exchanges are subject to product inspection and are at the discretion of Vintology Wine & Spirits.
Returned orders are any order that has been delivered and then returned or declined upon delivery. A restocking fee of 10% of the sales amount is assessed upon all returned orders.
Returned purchases are only accepted within 10 days of the purchase date with valid receipt and/or packing slip. Product may not be returned without a receipt or packing slip. Specially ordered products and wines and/or spirits over 10 years of age cannot be returned. All returns are subject to product inspection and are at the discretion of Vintology Wine & Spirits.
Refunds are issued only to credit cards used during original purchase. Cash purchases and/or Gift Orders being granted return will be provided store credit valid for 1 year.
Returns Based On Defects
Vintology Wine & Spirits will gladly accept the return of wines and spirits within 10 days of purchase that show defects such as cork taint. To assess if the bottle was flawed, Vintology Wine & Spirits needs the bottle returned still containing two-thirds of the contents to verify the defect. Returns based on defect are at the discretion of Vintology Wine & Spirits. If the same product is available, you will be offered a replacement. If the wine and/or spirits is no longer available, you will be issued a store credit valid for 1 year. Credits and/or replacements will not be granted without the bottle returned.
Special orders or specially ordered product are items that have been acquired specifically by Vintology Wine & Spirits at the client’s request as they were not a regularly stocked item at the time of purchase. Specially ordered product cannot be cancelled or returned.